I woke up yesterday morning to the horrible sight of a cracked iPhone screen. I swear, I didn’t do it. Or…I don’t know, I probably did, but I don’t recall doing it, in any case.

This afternoon, I made my way over to the Genius Bar at the Apple store on Fifth Avenue, and was absolutely astounded at the quality of the customer service. I was taken care of immediately by the very charming Ryan, who not only speedily replaced my phone, but also recommended the Speck rubber case (above), which I’m hoping will prove to be Jordan-proof (knock wood).

A sidenote: I took a photo of Ryan and I in the store to commemorate the successful resolution of what could have been a very stressful problem, but it seems that any information you put into a new phone prior to bringing it home and syncing it with your Mac ends up getting erased. Just FYI.